Insights

Field notes from the enterprise front line.

Practical perspectives on IT strategy, security, commerce, and applied AI — written by the people who build it.

AI Strategy · June 2026

Agentic AI in the enterprise: where it actually pays off first

Most organizations start agentic AI in the wrong place — customer-facing chat. The faster wins are internal: document-heavy workflows like RFP response, compliance evidence gathering, and architecture documentation, where an agent pipeline with human review can return hours per person per week within a quarter. We break down the pattern — ingest, extract, retrieve, draft, score — and the governance guardrails that make it deployable.

Cybersecurity · May 2026

Beyond OTP: passkeys and the end of the six-digit code

SMS and email one-time passcodes are the weakest link in most authentication flows — phishable, interceptable, and expensive at scale. We look at what a migration to passkeys (WebAuthn/FIDO2) and push-based authentication actually involves: identity-provider readiness, fallback design, user enrolment journeys, and how to sequence rollout without locking anyone out.

Commerce · May 2026

SAP Commerce Cloud health checks: five findings we see everywhere

After years inside CCv2 estates, the same issues recur: unbounded flexible-search queries, cron-job pileups degrading peak performance, cache misconfiguration, drifting integration contracts, and upgrade debt. Here's the checklist we run in a two-week platform health assessment — and the fixes that deliver the fastest wins.

Quality Engineering · April 2026

Accessibility isn't a launch task: building AODA compliance into CI

Ontario organizations are accountable for WCAG 2.1 AA under AODA — yet accessibility is still treated as a pre-launch audit. We show how automated accessibility checks in the pipeline, paired with targeted manual testing, turn compliance from a fire drill into a passing build.

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